AFTER SALES POLICY
If you are not completely satisfied with your purchase we will be happy to offer you a refund or exchange. To return your goods, you must do so within 14 days of receiving your order. This does not affect your statutory rights.
Please note, to return sale items will incur a £5 return fee, this will be deducted from your return credit.
Please follow the steps below to return you item:
All items must not have been worn and in the original condition and packaging.
Email us at firstname.lastname@example.org. This must be within 14 days of receipt of your order. Our contactable hours are 10:00 - 16:30 Monday to Saturday.
All items must be returned in their original packaging.
The following products cannot be returned:
products that are personalised, bespoke, altered or otherwise made to your specification
any other items designated as non-refundable at the time of purchase
If you wish to exchange your purchase, this must be done within 14 days of receiving your good.
Faulty items will only be accepted if the goods are purchased are damaged or there is a manufacturing fault. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We are only able to exchange faulty items for the same item subject to availability. To return a faulty item, please follow the steps above.
Refunds will be made within 14 days of the receipt of returned items. All undamaged correctly returned products will be credited to the original purchaser's credit card including sales taxes. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
Sherwood Jewellery will not accept returns of any items that have been worn.